Overnight Network Redesign

SCM Logo Overnight Transport Network Redesign.

  • Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
  • Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
  • Increased emphasis on quality including vehicle and driver presentation.
  • Implemented daily and weekly network reviews with carrier depot and hub visits.
  • Introduced fast response ‘root cause’ analysis processes including field visits.
  • Redesigned team structures and roles from internal to customer centric focus.
  • Introduced Kaizen and 5S principles to an office environment.

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