Sales Margin Improvement Programme.

 Sales & KAM Logo Conducted a major sales ‘Margin Improvement Programme’ for a global overnight documents, parcels and freight company.

  • Revised pricing tariffs to attract quality revenue traffic and detract low value business for International Road Freight, Parcels and Document services.
  • Implemented a ‘road show’ visiting all sales offices and reviewing discounting policy – improved margin by 10%.
  • Introduced a market price review process (historically discounts given on the salesperson’s recommendations).
  • Introduced volumetric checking of freight at hubs.

European JiT Automotive Collection Service.

SCM Logo Implemented and ‘scaled up’ a European JiT automotive collection service.

  • Converted infrequent EXW shipments to regular/daily/hourly JiT shipments.
  • Conducted cost down negotiations with automotive suppliers (all tiers).
  • Carried out process mapping of supplier operations to identify and eliminate waste.
  • Introduced dynamic network reviews.
  • Implemented RTP to support sequencing and Kanban operations.
  • Used network/round-robin and FTL solution according to supply/demand/geographic needs.
  • Integrated sub-programmes for individual product launches.
  • Annualised value of c£12m.
  • Achieved 10% cost reduction.

National Recruitment Centre Solutions.

SCM Logo Designed and implemented solutions to support the UK’s leader grocery retailer’s national recruitment drive. Recruitment centres were set-up in temporary (c18 weeks) facilities in advance of new store openings.
  • Developed a bespoke recruitment centre solution to support a major New Store opening programme.
  • Equipment according to audit needs.
  • Set up an equipment consolidation/service centre to enable optimum availability at lowest stock levels.
  • Implemented a refurbish / repair service to extend asset life-cycles.
  • Developed facility auditing service to ensure the correct supply of assets and materials.
  • Service extended to cover Furniture, Equipment (Kitchen/Vending/Sanitary), Training Materials and Stationery.
  • Reduced logistics cost by c25%.
  • Reduced administration cost by c20%.
  • Reduced store opening lead time by 1 day.

Benchmarking and Cost to Serve Modelling.

SCM Logo Benchmarking and Cost to Serve modelling completed for major fmcg and 3pls. Comparing ‘apples with apples’ is about ensuring the baseline and reference points are fully understood and relevant before starting the journey to improved performance.

  • Introduced benchmarking to a number of retail and fmcg operations, covering all aspects from productivity, accuracy and timeliness to staff turnover.
  • Completed ‘cost to serve’ modelling using Process Mapping and IE methods.
  • Combined efforts reduced costs through efficiency improvements, reduced shrinkage and lower staff turnover and absence.

Overnight Network Redesign

SCM Logo Overnight Transport Network Redesign.

  • Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
  • Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
  • Increased emphasis on quality including vehicle and driver presentation.
  • Implemented daily and weekly network reviews with carrier depot and hub visits.
  • Introduced fast response ‘root cause’ analysis processes including field visits.
  • Redesigned team structures and roles from internal to customer centric focus.
  • Introduced Kaizen and 5S principles to an office environment.