Sales Margin Improvement Programme.

 Sales & KAM Logo Conducted a major sales ‘Margin Improvement Programme’ for a global overnight documents, parcels and freight company.

  • Revised pricing tariffs to attract quality revenue traffic and detract low value business for International Road Freight, Parcels and Document services.
  • Implemented a ‘road show’ visiting all sales offices and reviewing discounting policy – improved margin by 10%.
  • Introduced a market price review process (historically discounts given on the salesperson’s recommendations).
  • Introduced volumetric checking of freight at hubs.

Retail Seasonal & POS Solutions.

SCM Logo Designed and implemented POS solutions to support seasonal campaigns for major national retailers.

  • Set up consolidation centre for all POS materials (print / shelving / mock product).
  • Implemented kitting and POS construction services.
  • Introduced overnight network delivery solution to coincide with regional installation teams.
  • Recruited, trained and implemented PAT testing team for electrical display equipment.
  • Implemented seasonal programme management teams.

Overnight Network Redesign

SCM Logo Overnight Transport Network Redesign.

  • Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
  • Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
  • Increased emphasis on quality including vehicle and driver presentation.
  • Implemented daily and weekly network reviews with carrier depot and hub visits.
  • Introduced fast response ‘root cause’ analysis processes including field visits.
  • Redesigned team structures and roles from internal to customer centric focus.
  • Introduced Kaizen and 5S principles to an office environment.

National Recruitment Centre Solutions.

SCM Logo Designed and implemented solutions to support the UK’s leader grocery retailer’s national recruitment drive. Recruitment centres were set-up in temporary (c18 weeks) facilities in advance of new store openings.
  • Developed a bespoke recruitment centre solution to support a major New Store opening programme.
  • Equipment according to audit needs.
  • Set up an equipment consolidation/service centre to enable optimum availability at lowest stock levels.
  • Implemented a refurbish / repair service to extend asset life-cycles.
  • Developed facility auditing service to ensure the correct supply of assets and materials.
  • Service extended to cover Furniture, Equipment (Kitchen/Vending/Sanitary), Training Materials and Stationery.
  • Reduced logistics cost by c25%.
  • Reduced administration cost by c20%.
  • Reduced store opening lead time by 1 day.

Sales & Marketing Department set-up

Sales & KAM LogoSales & Marketing Department set-up for the UK arm of a global BPO (Business Process Outsourcing) provider.

  • Developed market penetration strategy.
  • Implemented full sales process including Opportunity Assessment, Approval and Bid Sign Off using RACI principles.
  • Creation of a bid library to support Bid Writing & management
  • Implemented solution design modelling for easier commercial sign off (integrated financial modelling – hurdle rates).
  • Development of sales collateral including case studies / presentation library / flyers / advertorial.