Overnight Transport Network Redesign.

• Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
• Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
• Increased emphasis on quality including vehicle and driver presentation.
• Implemented daily and weekly network reviews with carrier depot and hub visits.
• Introduced fast response ‘root cause’ analysis processes including field visits.
• Redesigned team structures and roles from internal to customer centric focus.
• Introduced Kaizen and 5S principles to an office environment.