Overnight Network Redesign

Overnight Transport Network Redesign.

Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
Increased emphasis on quality including vehicle and driver presentation.
Implemented daily and weekly network reviews with carrier depot and hub visits.
Introduced fast response ‘root cause’ analysis processes including field visits.
Redesigned team structures and roles from internal to customer centric focus.
Introduced Kaizen and 5S principles to an office environment.

New Store Opening Programmes.

Developed and implemented innovative new store opening programmes for the UK’s leader grocery retailers’.

Led a major change project for a leading UK manufacturer, implementing 3 key pillars of change (People / Process / Systems):

Introduced; structured appraisal with clear, agreed objectives, coaching and 1:1 reviews.
Implemented a new sales structure to provide; a clear focus on specific verticals including Education and Healthcare and introduce strategic Account Management methodology. A reorganisation of Telesales & Marketing to focus on product specific support, aligned to market verticals.
Implemented a CRM system along with a management reporting dashboard focused on a few but critical KPIs/performance metrics.

Introduced SAP Reporting Suite for Major Publisher.

Created the definition of business needs to enable core modules to be adapted.
Full UAT including the creation of test scripts for complex sales algorithms.
Managed client’s test teams for the full test cycle Dev / Test / Fix / Test / Release.
Managed internal stakeholder relationships.

Created a Financial Metrics Model for Major Mobile Phone Operator.

Designed and implemented a ‘report suite’ with dashboard for a Financial Services Centre.
Scope included Accounts Payable / Accounts Receivable / Debt Ledger.
Designed and implemented an automated dashboard that produced charts and RAG status reports.