Benchmarking and Cost to Serve Modelling.

SCM Logo Benchmarking and Cost to Serve modelling completed for major fmcg and 3pls. Comparing ‘apples with apples’ is about ensuring the baseline and reference points are fully understood and relevant before starting the journey to improved performance.

  • Introduced benchmarking to a number of retail and fmcg operations, covering all aspects from productivity, accuracy and timeliness to staff turnover.
  • Completed ‘cost to serve’ modelling using Process Mapping and IE methods.
  • Combined efforts reduced costs through efficiency improvements, reduced shrinkage and lower staff turnover and absence.

Shipping Offices for Major Food Manufacturer.

Change Management  Set-up Shipping Offices for a major food manufacturer.

  • Set up an export office following MBO of a division of a global food conglomerate.
  • Ergonomic design of office layout along with furniture and equipment.
  • Implemented processes to ensure all export orders were managed across multiple factories to strict timelines.
  • Ensured compliance with all legislation and requirements including Letter of Credit process and compliance with IBAP.
  • Liaised with HMRC to enable Local Export Control (LEC).
  • Negotiated with freight forwarders and shipping lines to implement shipping routes for go live.

Business Restructure & Reorganisation.

Coaching & Mentoring  Managed the merger of commercial teams and processes for a Global Freight and Parcels Carrier.
  • Managed the commercial merger of TNT Express Europe, TNT Skypak and XP Express Parcels.
  • Increased Gross Profit by 2% through ongoing review of commercial pricing and sales policy and implementing focused schemes and programmes.
  • Improved revenue quality by implementing commercial training for field sales teams.
  • Conducted competitor activity, route and market analysis in order to determine price and margin expectations.

Sales Margin Improvement Programme.

 Sales & KAM Logo Conducted a major sales ‘Margin Improvement Programme’ for a global overnight documents, parcels and freight company.

  • Revised pricing tariffs to attract quality revenue traffic and detract low value business for International Road Freight, Parcels and Document services.
  • Implemented a ‘road show’ visiting all sales offices and reviewing discounting policy – improved margin by 10%.
  • Introduced a market price review process (historically discounts given on the salesperson’s recommendations).
  • Introduced volumetric checking of freight at hubs.