eCommerce Fulfilment Centre

Programme Manager for a Major Fashion eCommerce Implementation.

Construction of a 60,000 sq. ft. Mezzanine including sprinklers, lighting and lifts.
Systems implementation including WMS / TMS (multiple carrier management) / Webshop Integration / Customer Service.
Set up of all processing areas inbound, receiving, VAS, returns and over 60,000 dynamic pick locations.
Recruitment of management team including GM, Ops Managers, Team Leads and c50 direct FTE.
Training of all staff in all processes in advance of go live. Train the trainer process introduced to create ‘go to’ Subject Matter Experts leading to a managed skills matrix.
Carrier selection, commercial negotiation and implementation.
Stock transfer and stock build through to go live.
Preparation of the facility including the transfer out of 5 live operating contracts.

Digital Transformation – E2E Solution

Development and Implementation of a Major Turnkey Digital Transformation Project.

Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
L1-L4 Customer service centre set-up.
Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
Implementation of required quality and security standards including PCI DSS and ISO 22301.
Selection and commercial negotiation with carriers.

Global Supply Network design and implementation for a global blue chip personal care products manufacturer.

Designed an implemented a network to supply cosmetic products across the world from a single source plan in South America.
Solution included coordinating small volumes to meet factory MOQ and container fill needs.
Implemented a network of de-consolidation centres.
Introduced a commercial model to meet the needs of individual Marketing & Sales Organisations (MSO) including demand flow, currency fluctuation and cost to serve ratios.
Cost to serve modelling from factory to warehouse by event to enable value engineering; – Factory – Inland Transfer – Port – Ocean – Port – Customs Clearance – Taxes – Linehaul – Handling – Storage.

Development and Implementation of a Major Smart Metering Project.

Highly complex and politically sensitive government initiated project.
Implemented WMS (SAP), carrier management (proprietary) and sophisticated (bespoke) triage systems.
Implementation of required quality and security standards including IS0 22301 (Business Continuity) / BS7858 (Staff Security) / HMG IS5 (data sanitisation) / ISO 9001 (Quality Systems) / ISO 14001 (Environmental).
Negotiation of complex contractual framework including Government flow down penalties.
Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and sophisticated triage solution.
Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
Selection and commercial negotiation with carriers and wast disposal partners including adoption of security protocols and flow-down liabilities.

Implemented ProAct WMS for a Retail Logistics Provider

Successfully implemented multi-user WMS implementation.
Created the definition of business needs to enable core modules to be adapted.
Full UAT including creation of test scripts for multiple client operations each with their own idiosyncrasies.
Managed test teams for the full test cycle Dev / Test / Fix / Test / Release.
Managed internal stakeholders and the supplier relationship.