Led a major change project for a leading UK manufacturer, implementing 3 key pillars of change (People / Process / Systems):

• Introduced; structured appraisal with clear, agreed objectives, coaching and 1:1 reviews.
• Implemented a new sales structure to provide; a clear focus on specific verticals including Education and Healthcare and introduce strategic Account Management methodology. A reorganisation of Telesales & Marketing to focus on product specific support, aligned to market verticals.
• Implemented a CRM system along with a management reporting dashboard focused on a few but critical KPIs/performance metrics.