eCommerce Fulfilment Centre

SCM Logo Programme Manager for a Major Fashion eCommerce Implementation.

  • Construction of a 60,000 sq. ft. Mezzanine including sprinklers, lighting and lifts.
  • Systems implementation including WMS / TMS (multiple carrier management) / Webshop Integration / Customer Service.
  • Set up of all processing areas inbound, receiving, VAS, returns and over 60,000 dynamic pick locations.
  • Recruitment of management team including GM, Ops Managers, Team Leads and c50 direct FTE.
  • Training of all staff in all processes in advance of go live. Train the trainer process introduced to create ‘go to’ Subject Matter Experts leading to a managed skills matrix.
  • Carrier selection, commercial negotiation and implementation.
  • Stock transfer and stock build through to go live.
  • Preparation of the facility including the transfer out of 5 live operating contracts.

Benchmarking and Cost to Serve Modelling.

SCM Logo Benchmarking and Cost to Serve modelling completed for major fmcg and 3pls. Comparing ‘apples with apples’ is about ensuring the baseline and reference points are fully understood and relevant before starting the journey to improved performance.

  • Introduced benchmarking to a number of retail and fmcg operations, covering all aspects from productivity, accuracy and timeliness to staff turnover.
  • Completed ‘cost to serve’ modelling using Process Mapping and IE methods.
  • Combined efforts reduced costs through efficiency improvements, reduced shrinkage and lower staff turnover and absence.

Retail Seasonal & POS Solutions.

SCM Logo Designed and implemented POS solutions to support seasonal campaigns for major national retailers.

  • Set up consolidation centre for all POS materials (print / shelving / mock product).
  • Implemented kitting and POS construction services.
  • Introduced overnight network delivery solution to coincide with regional installation teams.
  • Recruited, trained and implemented PAT testing team for electrical display equipment.
  • Implemented seasonal programme management teams.