Sales Margin Improvement Programme.

 Sales & KAM Logo Conducted a major sales ‘Margin Improvement Programme’ for a global overnight documents, parcels and freight company.

  • Revised pricing tariffs to attract quality revenue traffic and detract low value business for International Road Freight, Parcels and Document services.
  • Implemented a ‘road show’ visiting all sales offices and reviewing discounting policy – improved margin by 10%.
  • Introduced a market price review process (historically discounts given on the salesperson’s recommendations).
  • Introduced volumetric checking of freight at hubs.

UK Smart Metering Project.

SCM Logo Development and Implementation of a Major Smart Metering Project.

  • Highly complex and politically sensitive government initiated project.
  • Implemented WMS (SAP), carrier management (proprietary) and sophisticated (bespoke) triage systems.
  • Implementation of required quality and security standards including IS0 22301 (Business Continuity) / BS7858 (Staff Security) / HMG IS5 (data sanitisation) / ISO 9001 (Quality Systems) / ISO 14001 (Environmental).
  • Negotiation of complex contractual framework including Government flow down penalties.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and sophisticated triage solution.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • Selection and commercial negotiation with carriers and wast disposal partners including adoption of security protocols and flow-down liabilities.

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Digital Transformation – E2E Solution

SCM LogoDevelopment and Implementation of a Major Turnkey Digital Transformation Project.

  • Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • L1-L4 Customer service centre set-up.
  • Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
  • Implementation of required quality and security standards including PCI DSS and ISO 22301. 
  • Selection and commercial negotiation with carriers.