Digital Transformation – E2E Solution

SCM LogoDevelopment and Implementation of a Major Turnkey Digital Transformation Project.

  • Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • L1-L4 Customer service centre set-up.
  • Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
  • Implementation of required quality and security standards including PCI DSS and ISO 22301. 
  • Selection and commercial negotiation with carriers.

eCommerce Fulfilment Centre

SCM Logo Programme Manager for a Major Fashion eCommerce Implementation.

  • Construction of a 60,000 sq. ft. Mezzanine including sprinklers, lighting and lifts.
  • Systems implementation including WMS / TMS (multiple carrier management) / Webshop Integration / Customer Service.
  • Set up of all processing areas inbound, receiving, VAS, returns and over 60,000 dynamic pick locations.
  • Recruitment of management team including GM, Ops Managers, Team Leads and c50 direct FTE.
  • Training of all staff in all processes in advance of go live. Train the trainer process introduced to create ‘go to’ Subject Matter Experts leading to a managed skills matrix.
  • Carrier selection, commercial negotiation and implementation.
  • Stock transfer and stock build through to go live.
  • Preparation of the facility including the transfer out of 5 live operating contracts.