SAP Report Suite Implementation.

Coaching & Mentoring   Created a Financial Metrics Model for Major Mobile Phone Operator.
  • Designed and implemented a ‘report suite’ with dashboard for a Financial Services Centre.
  • Scope included Accounts Payable / Accounts Receivable / Debt Ledger.
  • Designed and implemented an automated dashboard that produced charts and RAG status reports.

SAP Report Suite Implementation.

Coaching & Mentoring  Introduced SAP Reporting Suite for Major Publisher.

  • Created the definition of business needs to enable core modules to be adapted.
  • Full UAT including creation of test scripts for complex sales algorithms.
  • Managed client’s test teams for the full test cycle Dev / Test / Fix / Test / Release.
  • Managed internal stakeholder relationships.

WMS Implementation.

Coaching & Mentoring  Implemented ProAct WMS for a Retail Logistics Provider

  • Successfully implemented multi-user WMS implementation.
  • Created the definition of business needs to enable core modules to be adapted.
  • Full UAT including creation of test scripts for multiple client operations each with their own idiosyncrasies.
  • Managed test teams for the full test cycle Dev / Test / Fix / Test / Release.
  • Managed internal stakeholders and the supplier relationship.

Digital Transformation – E2E Solution

SCM LogoDevelopment and Implementation of a Major Turnkey Digital Transformation Project.

  • Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • L1-L4 Customer service centre set-up.
  • Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
  • Implementation of required quality and security standards including PCI DSS and ISO 22301. 
  • Selection and commercial negotiation with carriers.

eCommerce Fulfilment Centre

SCM Logo Programme Manager for a Major Fashion eCommerce Implementation.

  • Construction of a 60,000 sq. ft. Mezzanine including sprinklers, lighting and lifts.
  • Systems implementation including WMS / TMS (multiple carrier management) / Webshop Integration / Customer Service.
  • Set up of all processing areas inbound, receiving, VAS, returns and over 60,000 dynamic pick locations.
  • Recruitment of management team including GM, Ops Managers, Team Leads and c50 direct FTE.
  • Training of all staff in all processes in advance of go live. Train the trainer process introduced to create ‘go to’ Subject Matter Experts leading to a managed skills matrix.
  • Carrier selection, commercial negotiation and implementation.
  • Stock transfer and stock build through to go live.
  • Preparation of the facility including the transfer out of 5 live operating contracts.