Digital Transformation – E2E Solution

Development and Implementation of a Major Turnkey Digital Transformation Project.

Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
L1-L4 Customer service centre set-up.
Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
Implementation of required quality and security standards including PCI DSS and ISO 22301.
Selection and commercial negotiation with carriers.

UK Smart Metering Project.

Development and Implementation of a Major Smart Metering Project.

Highly complex and politically sensitive government initiated project.
Implemented WMS (SAP), carrier management (proprietary) and sophisticated (bespoke) triage systems.
Implementation of required quality and security standards including IS0 22301 (Business Continuity) / BS7858 (Staff Security) / HMG IS5 (data sanitisation) / ISO 9001 (Quality Systems) / ISO 14001 (Environmental).
Negotiation of complex contractual framework including Government flow down penalties.
Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and sophisticated triage solution.
Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
Selection and commercial negotiation with carriers and wast disposal partners including adoption of security protocols and flow-down liabilities.

International Inbound Supply Solution for a Global Personal Care Manufacturer.

Designed and implemented a pan-European supply network for cosmetics produced at a new facility in the Far East.
Implemented a network of de-consolidation centres across Europe.
The incoterms were EXW to enable solid commercial management of all aspects of the service.

Set up Freight Control Towers for three major manufacturers.

Set up freight management, audit & expediting services from the same service centre.
Implemented customs and tax using deferment measures to improve cash flow.
Introduced inventory visibility & reporting.
Freight audit – reducing freight costs by 10-15%.
Bulk product audit – reduced billing errors by 7%
Container flow management – reduced demurrage and increased stock availability by c3 days.