Raising Brand Awareness to Increase Sales

Sales & KAM Logo Implemented a Market Awareness Programme for a Major 3pl.

  • Introduced Social Media Marketing.
  • Held ‘Round Table’ events around industry ‘Hot Topics’ and hosted by industry luminaries that showcased the relevant business capabilities.
  • ‘Thought leadership’ articles published in the Times (Raconteur) and industry journals.
  • Ambassador for the business attending and presenting at industry, events, awards, dinners, and exhibitions.
  • Active leadership within Industry bodies, groups and forums.
  • Re-invigorated sales collateral.
  • Introduced ‘Value Proposition’ methodology to strategically articulate business capability.

UK Smart Metering Project.

SCM Logo Development and Implementation of a Major Smart Metering Project.

  • Highly complex and politically sensitive government initiated project.
  • Implemented WMS (SAP), carrier management (proprietary) and sophisticated (bespoke) triage systems.
  • Implementation of required quality and security standards including IS0 22301 (Business Continuity) / BS7858 (Staff Security) / HMG IS5 (data sanitisation) / ISO 9001 (Quality Systems) / ISO 14001 (Environmental).
  • Negotiation of complex contractual framework including Government flow down penalties.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and sophisticated triage solution.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • Selection and commercial negotiation with carriers and wast disposal partners including adoption of security protocols and flow-down liabilities.

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Digital Transformation – E2E Solution

SCM LogoDevelopment and Implementation of a Major Turnkey Digital Transformation Project.

  • Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
  • Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
  • L1-L4 Customer service centre set-up.
  • Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
  • Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
  • Implementation of required quality and security standards including PCI DSS and ISO 22301. 
  • Selection and commercial negotiation with carriers.

eCommerce Fulfilment Centre

SCM Logo Programme Manager for a Major Fashion eCommerce Implementation.

  • Construction of a 60,000 sq. ft. Mezzanine including sprinklers, lighting and lifts.
  • Systems implementation including WMS / TMS (multiple carrier management) / Webshop Integration / Customer Service.
  • Set up of all processing areas inbound, receiving, VAS, returns and over 60,000 dynamic pick locations.
  • Recruitment of management team including GM, Ops Managers, Team Leads and c50 direct FTE.
  • Training of all staff in all processes in advance of go live. Train the trainer process introduced to create ‘go to’ Subject Matter Experts leading to a managed skills matrix.
  • Carrier selection, commercial negotiation and implementation.
  • Stock transfer and stock build through to go live.
  • Preparation of the facility including the transfer out of 5 live operating contracts.

Overnight Network Redesign

SCM Logo Overnight Transport Network Redesign.

  • Re-designed an automotive over-night delivery network for after-sales improving OTIF and reducing costs.
  • Implementation of new operating metrics to multiple carriers focusing on performance within routes/geographies (rather than rolled up KPIs).
  • Increased emphasis on quality including vehicle and driver presentation.
  • Implemented daily and weekly network reviews with carrier depot and hub visits.
  • Introduced fast response ‘root cause’ analysis processes including field visits.
  • Redesigned team structures and roles from internal to customer centric focus.
  • Introduced Kaizen and 5S principles to an office environment.