Development and Implementation of a Major Turnkey Digital Transformation Project.
- Front End Web shop with integrated payment solutions (including IVR), web chat, inventory management, workforce management and carrier management systems.
- Solution design from blue print to high level design (HLD) through to detailed low level design (LLD) and into implementation.
- L1-L4 Customer service centre set-up.
- Selection of installation partners and creation of contractual framework including SLA and penalty mechanisms.
- Forward and Reverse Logistics set up including; inventory management (central and field engineer stock), kitting, testing and triage.
- Implementation of required quality and security standards including PCI DSS and ISO 22301.
- Selection and commercial negotiation with carriers.